Refund and Return Policy

We want you to love your new items. If you have questions about returns or refunds, please email trucnguyen.amazon@gmail.com or visit our contact page.

1. Return window and condition

You have 30 days from the delivery date to request a return. To make the process smooth, the item must be unused and in its original packaging. This includes all boxes, padding, and inserts. You must also provide proof of purchase, such as your order confirmation or receipt. These rules apply unless we shipped the wrong item or it arrived damaged.

  • The item must be unused and in the same condition you received it.
  • It must be in its original packaging, complete with all original padding, boxes, and inserts.
  • Please have proof of purchase (order confirmation or receipt) ready.

Do not ship a package until we have approved the return in writing. We cannot accept returns after 30 days unless there is a verified defect we agree to fix.

2. Product-specific conditions

Please follow these guidelines based on the type of item you ordered. Generally, items must be returned unused and in their original packaging. For products like Christmas Coffee Mugs Christmas Coffee Mugs, Christmas Fleece Blankets Christmas Fleece Blankets, Christmas Throw Blankets Christmas Throw Blankets, Holiday Sherpa Blankets Holiday Sherpa Blankets, or Personalized Christmas Mugs Personalized Christmas Mugs, please ensure they remain unworn and in their original boxes.

If an item arrives damaged, please follow the defective-item process described in section 5. If you need to return an item that is used, washed, or missing original packing, it may not be eligible for a standard return. This is true except in cases of verified damage or defect upon arrival.

3. How to start a return

  1. Email trucnguyen.amazon@gmail.com with your order number, the product name, and the reason for the return.
  2. Wait for written approval from us. We will then send you the return mailing address.
  3. Pack the item securely and send it via a trackable carrier.
  4. After we receive and inspect the package, we will email you regarding your refund or next steps.

Packages sent without prior written approval may be refused or returned to you at your expense.

4. Who pays return shipping

You are responsible for return shipping costs. We will cover shipping only if we shipped the wrong item or the item arrived damaged or defective. We do not refund original outbound shipping costs in these situations. We do not issue prepaid return labels for change-of-mind returns. Please keep your tracking number until the refund is fully processed.

5. Defective or damaged items

If an item arrives defective or damaged, please email photos of the defect and any carton damage, along with your order number, to trucnguyen.amazon@gmail.com. We will replace the item at no extra cost once we confirm the issue. You may also request a refund instead. Please do not discard the original packaging until we have reviewed the photos.

6. Refund timing and method

After we receive and inspect an eligible return, we will issue your refund within 5–10 business days. The refund will be sent back to the original payment method used at checkout: Apple Pay, Google Pay, or Amazon Pay.

  • Full refunds apply when the item meets the unused-in-original-packaging rules outlined in this policy.
  • Partial refunds may be issued if original packing, padding, or lot contents are missing, or if damage occurred after delivery and was not our error.

7. What we cannot take back

  • Christmas Coffee Mugs Christmas Coffee Mugs or Personalized Christmas Mugs Personalized Christmas Mugs that have been washed, coated, or removed from their original packing (except for defects or damage upon arrival).
  • Christmas Fleece Blankets Christmas Fleece Blankets, Christmas Throw Blankets Christmas Throw Blankets, or Holiday Sherpa Blankets Holiday Sherpa Blankets returned as partial or incomplete lots (except for defects or damage upon arrival).
  • Any item that has been altered, cleaned, or damaged by the customer (except for defects or damage upon arrival).

    • 8. Late or missing refunds

    If more than 10 business days have passed after we confirmed the refund, please check the account associated with the payment method (Apple Pay, Google Pay, or Amazon Pay) you used at checkout. Wallet and bank posting can take extra time. If you still do not see your refund, email trucnguyen.amazon@gmail.com with your order number so we can trace it for you.

    9. Contact

    Email trucnguyen.amazon@gmail.com, call 989-255-014, or write to 1001 S Main St, Ste 500, Kalispell, MT 59901. Evercrest Commerce LLC ships within the United States. Website: https://evercrestcommerce.space/.