Asked Questions (FAQ) – Evercrest Commerce LLC

Frequently asked questions

Quick answers for shopping Evercrest Commerce LLC. We ship only within the United States. Need assistance? Use the details below or visit our contact page.

General

1. What does Evercrest Commerce LLC sell?
Evercrest Commerce LLC is a US online shop for holiday gifts. You can shop for items like Christmas Coffee Mugs, Christmas Fleece Blankets, Christmas Throw Blankets, Holiday Sherpa Blankets, and Personalized Christmas Mugs. Browse our shop to see what is available.

2. Where is Evercrest Commerce LLC located?
We are based in Kalispell, MT. Our mailing address is 1001 S Main St, Ste 500, Kalispell, MT 59901.

3. How can I contact you?
Call 989-255-014 or email trucnguyen.amazon@gmail.com. You can also send a message through our contact page.

Orders & shipping

4. How do I place an order?
Add your desired items to your cart and check out with a United States shipping address. You can pay using Apple Pay, Google Pay, or Amazon Pay at checkout.

5. Do you ship internationally?
No. We only ship to addresses in the United States.

6. How long does shipping take?
Most orders arrive within 3–7 business days after they leave our warehouse. Shipping times depend on your location.

7. Can I track my order?
Yes. Once your order ships, we email a tracking number. You can use this number to follow your package.

8. Can I cancel an order after I place it?
If your order has not shipped, contact us within 24 hours at trucnguyen.amazon@gmail.com or 989-255-014. We will try to cancel it. Once the order is in transit, please use the return process.

Payments

9. What payment methods do you accept?
We accept Cards (Visa, MasterCard, etc.), Apple Pay, Google Pay, and Amazon Pay. See our payment methods page for details.

10. How do Apple Pay and Google Pay work?
Select Apple Pay or Google Pay at checkout if your device and browser support it. Confirm the payment using Face ID, Touch ID, a device passcode, or the prompt on your Google account. If a method does not appear, try a different browser or device.

11. How does Amazon Pay work?
Pay using Amazon Pay with your Amazon account. For post-purchase questions, use the store Order ID we send you. Do not use a marketplace order number.

Returns

12. What is your return policy?
You can return unused items in their original packaging within 30 days. Please ensure items are unused and in their original packaging to qualify. Read the full refund and return policy before shipping anything back.

13. How do I start a return?
Email trucnguyen.amazon@gmail.com with your order number and the items you wish to return. We will confirm the next steps. You pay for return shipping unless we sent the wrong item or it arrived damaged.

14. When will I receive my refund?
After we inspect the returned item, we refund the original payment method. This typically happens within 5–7 business days after we accept the return.

Products

15. How do I care for Christmas Coffee Mugs?
Wipe the surface clean with a damp cloth to remove fingerprints or spills. Do not use harsh scrubbing. Keep the mug away from extreme heat sources. Shop Christmas Coffee Mugs.

16. How do I care for Christmas Fleece Blankets?
Wash these blankets according to the care label on the product tag. Lay them flat to dry, avoiding high heat. This keeps the blanket soft and warm. Shop Christmas Fleece Blankets.

17. How do I care for Christmas Throw Blankets?
Follow the washing instructions on the blanket tag. For best results, machine wash on a gentle cycle and lay flat or hang to dry. Shop Christmas Throw Blankets.

18. How do I care for Holiday Sherpa Blankets?
Use the recommended washing method for sherpa materials. Air dry or tumble dry low, as directed on the label. This preserves the texture and warmth. Shop Holiday Sherpa Blankets.

19. How do I personalize Personalized Christmas Mugs?
Personalization is applied when you place your order. Please follow any specific care instructions included with your personalized mug. Shop Personalized Christmas Mugs.